Time to revisit how you serve your customers
That's excellent and streamlined service! Love the reflections and learnings that you shared with this simple story.
Thanks, man; it was such a cool story, and I know it'll help other entrepreneurs who feel like they have to invest large amounts of resources to delight customers. Here's your "eff your excuses" post lol!
I tend to add napkins under my coffee... will have to be mindful not to do that at plum’s 😂
LOL, right?!
I wonder how you can apply that to your rock climbing gym, or anything that you do!
Something to ponder over lunch and coffee!
Need to identify new climbers. Want to plug into community. Thinking of having member ambassadors / buddy program.
Think about gamification, harnessing the network effect, and rewards for being a megaphone for the brand! You’re on the right track!
Intentional design and gamification. Love it!
Yes, finding ways to provide discount on membership for those able to help build the community and market. Win win.
That's excellent and streamlined service! Love the reflections and learnings that you shared with this simple story.
Thanks, man; it was such a cool story, and I know it'll help other entrepreneurs who feel like they have to invest large amounts of resources to delight customers. Here's your "eff your excuses" post lol!
I tend to add napkins under my coffee... will have to be mindful not to do that at plum’s 😂
LOL, right?!
I wonder how you can apply that to your rock climbing gym, or anything that you do!
Something to ponder over lunch and coffee!
Need to identify new climbers. Want to plug into community. Thinking of having member ambassadors / buddy program.
Think about gamification, harnessing the network effect, and rewards for being a megaphone for the brand! You’re on the right track!
Intentional design and gamification. Love it!
Yes, finding ways to provide discount on membership for those able to help build the community and market. Win win.